FAQ

🌸 Frequently Asked Questions

🛍️ When will my order ship?

All Cozyr items are made to order 🤍

Please allow 1 week for your order to be made before it ships.

Once shipped, you’ll receive tracking information via email ✨

📦 How long does shipping take?

Shipping typically takes 3–7 business days after your order has been shipped, depending on your location.

⏳ What does “presale” mean?

Presale means your item is created after you place your order.

This allows us to:

• Reduce waste 🌱
• Focus on quality
• Create pieces more intentionally
• Assess which pieces are most popular 

🚫 Can I cancel or change my order?

No, all orders are final once placed.

Please double-check your items, size, and address before checking out 🤍

🔁 Do you accept returns or exchanges?

At this time, we do not accept returns or exchanges since all items are made to order.

⚠️ What if my item arrives damaged or wrong?

If there’s an issue with your order:

    •    Contact us within 48 hours of delivery

    •    Include your order number + photos

We’ll review and make it right 🤍

📍 I entered the wrong address—what do I do?

Please contact us immediately at anayah13@icloud.com

If your order has already shipped, we are unable to make changes.

📏 How do I choose the right size?

Please refer to our size chart before ordering.

If you’re between sizes, we recommend sizing up for a more relaxed, cozy fit ✨

💌 How can I contact you?

For any questions, reach out to:

anayah13@icloud.com